Our performance promise
Many of us have diabetes ourselves, or have family members that do. So we think hard and often about what we want and need most when it comes to getting the most out of life with diabetes. A common theme comes up again and again: performance.
It's a big, shiny word that's usually reserved for athletes, musicians and sports cars. But to us, the idea of performance is for everyone. It means that you're free and able to do your best every day, whatever it is that you set out to do.
Your OneTouch® Ping™ glucose management system is one part of the performance equation. The other part is the people behind the pump and system. In other words, us. And we go above and beyond with our promise to make sure you have all the resources you need to perform at your best.
We give you clinically trained advisors, available around the clock to help you with pumping issues.
And we give you all of this to make your life with a pump as simple as it can be:
Our full attention when you have questions
There are three stages to pumping: deciding to become a pumper, making the transition to pumping, and finally — being a full-fledged pumper. Different questions come up at different times. We're here to answer them all, for as long as you need us.
Freedom from the task of insurance
Insurance verification is something we assist people with everyday. We're good at it. And we don't think you (or your doctor's office) should have to bother yourself with it. So you can count on us to handle insurance issues related to your OneTouch Ping to get you started.
Our commitment to roll with the punches
Life changes from year to year. Sometimes sooner. And some of those changes affect your pump settings. Hormonal changes during adolescence are one example. Taking up a new, high-intensity sport is another. On the bright side, your OneTouch Ping can change with you. And we're here to help.
Backup when you need it
Vacations are meant to be stress-free. For our part, we can help by giving you a loaner pump for backup when you go on your trip. Of course, if you need us while you're away, we're still just a phone call away at 1-866-406-4844. For our 24/7 pump support line, you can call 1-877-937-7867.
If you are traveling outside of North America, you can reach our Customer Care team at (905) 946-3759 (Monday-Friday, 8:30am - 5:00pm EST), and our 24/7 pump support line at (610) 644-8990.
